It is possible that more than one, or all of the children of that parent require modification by the installer. In the error messages above, the parent directory to the 1402 error would be "Components." It is possible that have to set the permission not for just the item listed, but for its parent. Important: The registry key in the error messages appears immediately after "Unable to create key," "Could not open key," "Could not delete key," or "Could not write value Folders to key." The parent registry key is the key immediately before the last key referenced in the error. The MSI Error 1402 appears just above the Return value 3 entry. Verify that you have sufficient access to that key, or contact your support personnel.Īction ended 14:54:46: InstallFinalize. Search for "return value 3," then look just above that text for the error 1401, 1402, and so on.įor example, here is the result of searching for "return value 3" from an installer log file resulting from a Master Collection CS5 installation attempt:Įrror 1402.Could not open key: UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\68AB67CA7DA73301B7449A0100000010. To locate the details of which registry keys are affected, open the installation log file. CS5 products indicate an exit code 6 or 7 in the Installation Status screen, or after you click the Troubleshooting link. Verify that you have sufficient access to that key, or contact your support personnel.ĬS4 products sometimes show the lines of text in the screen that appears when you click Show More Info at the Installer Status screen. Error 1404.Could not delete key \Software\Classes\CLSID\\PersistentHandler.Verify that you have sufficient access to that key, or contact your support personnel.
Error 1402: Could not open key \Classes\.pdf\PersistentHandler.Error 1401: Unable to create key \Software\Classes\.tif\OpenWithList\Illustrator.exe.When you install Adobe CS4 or CS5 Suite or product, the More Info dialog box or installer log indicates one of the following error codes:
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